Returns & Exchanges

At JVL Jewelry, we want you to be completely satisfied with your purchase. If your selection does not meet your expectations, we offer a 30-day window for returns and exchanges on all eligible items in their original condition.

1

Initiate Your Request

Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization Number.

2

Secure Your Items

Place your jewelry in its original designer packaging and ensure it is safely tucked inside a sturdy shipping box to prevent damage during transit.

3

Ship to Our Studio

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you keep a copy of the tracking receipt.

4

Receive Your Refund

Once our quality control team inspects and approves the return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing