Frequently Asked Questions
Everything you need to know about your JVL Jewelry experience.
What materials are used in JVL Jewelry pieces?
We use high-quality materials including 14k and 18k gold, sterling silver, and ethically sourced gemstones. Each product page provides specific details regarding the metal purity and stone specifications for that piece.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-engraved pieces and earrings are final sale due to hygiene and personalization standards.
How do I find my ring size?
We provide a comprehensive sizing guide on our website. Alternatively, you can request a complimentary physical ring sizer to be mailed to your home to ensure a perfect fit before ordering.
Do you offer a warranty on your jewelry?
Yes, all JVL Jewelry comes with a one-year limited warranty that covers manufacturing defects. This does not include coverage for normal wear and tear, loss, or accidental damage.
Can I track my order once it has shipped?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.